IHP Patients/Members Contact Information:

Guidehealth Customer Service email: Managedcaresupport@guidehealth.com

Call Guidehealth Customer Service: 888-851-4905

• Prompt #3 – Illinois Health Partners
• Prompt #1 – Behavioral Health
• Prompt #2 – Providers/Members
• Prompt #1 – Members
• Prompt #2 – Providers
• Prompt #1 – Mailing address or phone number
• Prompt #2 – Claims
• Prompt #3 – Referral/precert
• Prompt #4 – All other provider calls
• Prompt #5 – Repeat the menu

IHP Provider and Payor Contact Information:

Sr. Provider Relations Specialists:  Please contact Sheri Kowalski, sheri.kowalski@eehealth.org, 630-527-5862 for the Edward Tower and Kathy Rott, kathleen.rott@eehealth.org, 630-527-5312 for the Elmhurst Tower with your questions concerning provider participation in IHP.  Please reach out to Traci Campbell, traci.campbell@eehealth.org, if you have any questions about Behavioral Care Partners participation.

For other general questions and inquiries, you can complete our online Contact Us form below. We will respond to your question within 1-2 business days.

Contact Us Online Form: